Operations
Operating model
CANA is a family-governed foundation delivering programme support through documented operations covering intake, partner delivery, allocation, and safeguards.
Problem definition
Operational consistency
Programme delivery is unreliable without documented intake, allocation controls, and partner accountability.
Operations define the steps, roles, and documentation required to deliver assistance within programme envelopes.
Intake and review
Requests follow a structured intake and review path.
- Requests are received through partner referrals and documented intake channels.
- Each request is screened against programme criteria with supporting evidence.
- Decisions are recorded, with rationale and next review dates noted in the case file.
Partner delivery
Partnerships are formalised and reviewed on a cadence.
- Partnerships are formalised through MOUs that outline scope, responsibilities, and reporting cadence.
- Delivery partners provide periodic updates; variance from plan is documented and addressed jointly.
Allocation controls
Allocations align to the programme catalogue; no invented numbers are published here.
- Funds and in-kind support are aligned to board-approved programme envelopes.
- Disbursement pathways and controls are [TBD] pending finance policy confirmation.
Safeguards and privacy
Protocols for safeguarding and privacy are acknowledged even where details are [TBD].
- Safeguarding protocols for vulnerable persons are [TBD].
- Data handling and privacy approach are [TBD] pending legal review.
Evidence
Controls and review
Operational controls are aligned to governance oversight and published artefacts.
Governance and policy artefacts are listed in the publications register.
Board oversight of allocation and safeguards is recorded in governance documentation.
Participation
Engagement path
Partner with CANA on delivery or submit operational enquiries through the contact channel.
